Our friendly Administration Team consists of:
Practice Manager: Rena Tan,
Assistant Manager: Charmaine Roydhouse.
Receptionists: Juliana, Nimar,Samra,Shivash, Mansi, Michelle, Amishqa , Tiffany
Our Practice Nurses: Sapna, Cynthia, Natalie, Jacob
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act. A copy of our Privacy Policy is available to read in the waiting area of the Practice.
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results. At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters).
All personal information is stored on a program specific, encrypted computer data base..
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
If you cannot make it for your appointment, we need you to call or email us at least 2 hours before your appointment time. We will charge a fee of $40 per consultation or if a double consultation, a fee of $80, if it's not cancelled within 2 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
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Please ring 9393 2299 for an appointment. If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
Electronic Communication is available via email at reception@piarawatersmedical.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Armadale Hospital After-Hours GP, 3056 Albany Highway, Armadale WA 6112, Phone: 9391 2285 Or NIGHT DOCTOR (Locum Service) on 1300 644 483 for home visits.
PIARA WATERS MEDICAL CENTRE have strict guidelines on confidentiality, patient consent, and consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act. All personal information is stored on a program specific, encrypted computer database..
Our doctors can provide limited home visits, enquiries can be made by talking to one of our friendly receptionists. However the provision of these visits are at the discretion of the treating doctor. If for any reason our doctor is unable to come and see you and you can’t come into the practice, please contact Night Doctor (Locum Service) on PH: 1300 644 483.
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to: Email: p.manager@piarawatersmedical.com.au
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583